Refund policy
Shipping Policy
Thank you for choosing Haul Theory. Our goal is to provide a smooth and transparent shipping experience from the moment you place your order to the moment it arrives at your door.
Processing Times
Orders typically take 2–4 business days to process before shipment. During high-volume periods, processing times may be extended slightly, but we work to ship all orders as quickly as possible.
Standard Shipping (Domestic)
Standard domestic delivery takes approximately 7–14 business days after the order has been processed and shipped. Delivery timelines may vary based on carrier volume, weather, and other unforeseen circumstances.
Order Tracking
Once your order has shipped, you will receive tracking information via email. Tracking details are sent as soon as the package leaves our facility. Please allow time for the carrier to update any movement or status changes in their system.
Shipping Destinations
We currently ship domestically and internationally. If your location has restrictions related to customs, import regulations, or carrier limitations, we will contact you if an issue arises before shipment.
Shipping Costs
Shipping rates are calculated at checkout. Final rates will depend on destination, order size, and current carrier pricing.
International Shipping
International orders may be subject to duties, taxes, or customs fees, which are the responsibility of the customer. Please check with your local customs office for details on potential additional costs.
Order Modifications & Cancellations
Once shipped, modifications or cancellations cannot be made. If you need to update or change your order, please contact us as soon as possible and we will do our best to assist before processing is complete.
Contact: haultheory@gmail.com
Lost or Damaged Items
In the rare event that an item is lost or arrives damaged, please contact us immediately at haultheory@gmail.com. We will review the situation and work with you to resolve the issue.
Customer Support
If you have any questions or concerns regarding your order, our team is here to help. Contact us at:
Email: haultheory@gmail.com
Thank you for being a valued customer of Haul Theory.